SVP, Adobe Customer Solutions, Adobe
Maxwell “Max” Long is senior vice president of Adobe Customer Solutions, part of the company’s worldwide field operations organization. In his role, Max is responsible for the strategy and direction of all pre- and post-sales technical services worldwide. This includes a team and portfolio focused on Solution Consulting, Professional Services and Digital Learning that helps drive customers’ digital transformations. Max has a specific focus on long-term customer retention and sustained growth through strategic partnerships that accelerate customer success.
Prior to Adobe, Max spent 20 years at Microsoft Corporation, including several senior leadership roles. Most recently, he was corporate vice president of Enterprise Global Delivery, where he led a 9,600-person global team across 82 countries. In this role, he was responsible for all enterprise consultancy, support and architectural guidance for what is a multi-billion-dollar business. Previously, Max was vice president of Americas Services, where he managed consultancy and support across the U.S., Canada and Latin America, and successfully transitioned the business to a cloud-based model. Earlier, he was president of Microsoft Canada, with responsibility for all Microsoft operations in the country.
Max also spent nine years at IBM, where he worked in a variety of sales functions across segments and industries.
Max is originally from the United Kingdom, and now lives in Silicon Valley with his wife and two children. He’s an avid runner and enjoys competing in triathlons, crossfit, and snowboarding.